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Proposed ERP Plan for Globex

Globex Project

I. Introduction

  1. Overview of Globex challenges to identify business processes to reengineer
  1. Lack of systems at each location
  • Reporting inadequacies
  • Reporting clarity scarcity
  • Disconnected employees due to the lack of information sharing
  • Absence of decision-making

II. Supply Chain Management (SCM) Plan

  1. Proposed system for Globex
  1. Features of SCM
  • Link suppliers
  • Monitor inventory
  • Observe global competitive advantages
  • Build customer satisfaction
  • Construct long-term goals
  1. Strategies of SCM
  • Quality and quantity of products
  • Product costs
  • Speed of delivery
  • Consumer behavior
  • Monitor suppliers
  • Great customer service
  • Continuous improvements
  1. SCM Software
  1. Kepion and Enterprise 21 ERP Package
  • Cloud-based and mobile capable
  • Business Intelligence (BI) with a dashboard
  • Performance indicators
  • Analytics
  • Forecasting
  • Real-time inventory
  • Analysis of competitors
  • Manage suppliers
  • Compliance
  1. Retailers
  1. Based in each location Globex has a presence
  2. Meet the demands of inventory
  • Walmart
  • Target
  • Best Buy
  1. Wholesalers
  1. Based on each location Globex has a presence
  2. Purchases products in bulk
  3. Globex will base their wholesalers on location and on customer preference
  • Costco
  • Sam’s Club
  1. Vendors
  1. Vendor management
  • Oracle
  • SAP
  • Manhattan Associates
  1. Manufacturing Facilities
  1. Set up facilities in each country
  • Production resources
  • Expansion
  • Shipping time
  1. Analysis of Supply Chain
  1. Economic development
  • Growth
  • Strategic decisions
  1. Techniques and tools
  • Mapping
  • Gap analysis
  • Modeling
  1. Success Characteristics of the Supply Chain
  2. Modifications to the SCM for Globex
  1. Implementation
  • Inventory
  • Adaptability
  • Assortment of products and services
  • Shipping speed
  • Compliance
  1. Cloud-based
  • Accessible from all global locations
  • Low maintenance costs
  • Custom-built
  • Easy to use
  • Effective training processes
  • Automated reporting

III. Customer Relationship (CRM) Plan

  1. Managing customer relations
  1. Training
  • Centralized information
  1. Operations
  1. Front office
  • Information sharing
  • Training
  1. Back office
  • Reporting capabilities
  • Better decision-making
  1. Customer information to create value
  1. Customer data
  • Assign each customer a customer number
  • Assign each customer an account
  • Keep track of customer purchase history
  1. CRM system explanation to provide Globex success
  1. Business relationships
  • Customer needs
  • Customer retention
  • Opportunity and growth
  1. Enterprise resource planning (ERP) evaluation
  1. Sharing departmental information in real-time
  • Determine requirements
  • Resources
  • Monetary investment
  1. ERP benefits
  1. Advantages
  • Business Intelligence
  • Customer Relationship Management
  • Supply Chain Management
  • e-Business
  1. ERP risks
  1. Disadvantages
  • Cost
  • Adaptability
  • Accuracy
  1. Globex SCM and CRM integration with ERP importance
  1. Legacy systems
  2. Lack of security
  • Centralized data integration
  • Optimizes business processes
  • Accurate information
  • Reliability
  • Cost reduction
  • Productivity increases

IV. Enterprise resource planning (ERP) Plan

  1. SCM software
  1. JDA Supply Chain Now advantages
  • Analytical reporting
  • Procurement
  • Processing orders
  1. JDA Supply Chain Now disadvantages
  • Supply chain monitoring dashboard
  • Basic warehouse monitoring
  • Basic transportation management
  • Limited system integrations
  1. Infor SCM advantages
  • Supply chain monitoring dashboard
  • Thorough warehouse monitoring
  • Elaborate transportation management
  • Easy system integrations
  1. Infor SCM disadvantages
  • Scarce analytical reporting
  • Zero procurement
  • Basic order processing features
  1. CRM software
  1. Salesforce advantages
  • Runs in the cloud, on desktops, Androids, iOS
  • Online and phone support
  • Scalable
  • Customizable
  1. Salesforce disadvantages
  • Costly
  • Learning curve
  1. advantages
  • Runs in the cloud, on desktops, Androids, iOS
  • Includes project management tools
  • Online and phone support with training seminars
  • Inexpensive
  1. disadvantages
  • Potential bugs/glitches
  • Functionality issues with certain software
  1. ERP software
  1. E2 Manufacturing advantages
  • Whiteboard scheduling
  • Work queue dispatching
  • Quoting
  • Customizing KPI dashboard
  • Inventory monitoring
  1. E2 Manufacturing disadvantages
  • Supported on Windows platforms
  • Deployment via computer
  • No cloud-based option
  1. E2 Shop advantages
  • Quick quoting
  • Intricate estimations
  • Shipping label generating
  • Packaging slips
  • Automated quote generation into order
  • Deployable via computer and through the cloud
  1. E2 Shop disadvantages
  • Supported on Windows platforms
  1. Software most suitable for Globex needs and benefits
  1. JDA Supply Chain Now
  • Scalability
  • Technical support
  • Features
  1. Salesforce
  • Scalability
  • Technical support
  • Features
  1. E2 Shop
  • Flexibility
  • Sharing of information across the organization
  • Analytical reporting
  • Ease of use

V.  Globex Security Plan

  1. New model
  1. Organization security
  • Compliance
  • Personnel
  • Policies
  1. Technical security
  • System development
  • System maintenance
  • Access controls
  1. Physical and environmental security
  • Fire or flood
  • Loss of data
  • Disaster recovery measures
  1. Risks to information
  1. Data breach (external)
  • Customer information could be public
  • Private/Proprietary information could be accessed by unauthorized personnel
  • Working on unsecured network or across open Wi-Fi
  1. Outdated hardware/software
  • Freeware/Shareware may not be sufficient protection
  • Software not updated to current could have vulnerabilities
  • Lack of encryption on hard drives
  1. No annual training for users to acknowledge threats
  • Social engineering attacks
  • Instituting a clean desk policy
  • Locking a terminal when not in use
  1. Overcoming risks
  1. Data breach
  • Risk assessment for likelihood and impact
  • Risk mitigation to accept, avoid, or share
  • Encryption of data in motion and data at rest
  • Access control based on need to know
  • Logical access control such as accessing provisioning, modification, and transfers
  1. Network security
  • Access point security to protect rogue access
  • Regular software update
  • Proper authentication authorization and accounting (AAA)
  • Proper Protocol Authentication using TACACS or Radius
  • Firewall, intrusion detection system, and intrusion protection system
  1. Social engineering
  • Proper staff training on phishing attacks
  1. Internal and external risks
  1. Personnel
  • Human error (accidental)
  • Human sabotage (deliberate)
  • Poor management or direction
  • Lack of knowledge
  1. Technical (IT)
  • Breach
  • Scalability
  • Connectivity (Internet)
  • Integration (other businesses)
  1. Physical (equipment/building)
  • Outdated equipment
  • Poor equipment (downtime)
  • Building assets
  • Weather/Natural disaster
  1. Economic
  • Sales (profit/loss)
  • Distributors
  • Rising expenses (cost of business)
  • Regulation
  1. Measures to stop hackers
  1. Authentication devices
  • Required passwords
  • Required 7-digit numeric code
  • RSA provides authentication token
  • Incorrect token triggers an IT security report
  1. Badges
  • Every employee to have one
  • Every entrance to the building to have a badge reader
  • Include security cameras at all entrances
  • Monitor person that enters the building matches the badge photo

VI.   Conclusion
VII.  References
In the corporate world, every business must remain competitive and have a plan that is followed and executed with great detail and action.  Plans such as these are called enterprise resource planning, or ERP for short.  Throughout the paper, we will go over our proposed ERP plan for Globex, which includes supply chain management (SCM) and customer relationship management (CRM) as these are also vital organs of the ERP system.  Because Globex lacks a system of sharing and productivity globally, this enterprise resource plan has multiple stages in which we will explain how each section is crucial to the success of Globex.  Our approach with the SCM, CRM, and ERP is all inclusive and purposes an equilibrium, which is aimed to increase output, reduce waste and costs.  The end result is to increase productivity, sharing of information, growth, and the bottom line.
Proposed Supply Chain Management and Strategies
Globex must identify the features they want to monitor, such as linking all suppliers, inventory management, its global competition, customer satisfaction, etc. to build long-term goals and build partnerships.  Strategic planning of the supply chain management (SCM) system should encapsulate customer needs such as the quality and quantity of products, costs, the speed of delivery, consumer behavior, ensuring suppliers are meeting the demands of the customers efficiently, effectively, and ensuring great customer service is met.  A supply chain should continuously improve integrating new criteria to monitor, which must include all locations, suppliers, and business processes in order to remain competitive to meet the needs of their customer base to align with their business strategies and goals.  This will allow Globex to identify potential risks so immediate action can be taken.
Various Software Solutions
Kepion integrates data and information across all departments and is accessible from anywhere, e.g. cloud-based.  The software provides many capabilities, but a few include business intelligence (BI), performance indicators, data analytics, benchmarking, forecasting, real-time inventory status, analysis of competitors, management of suppliers, logistics, and compliance (“Kepion,” n.d.).  Enterprise 21 ERP Package is another software solution that not only integrates an enterprise resource planning solution, but it supplies a solution to SCM and customer relationship management (CRM) all-in-one.  Enterprise 21 ERP Package is also cloud-based.  Features of this software include using radio frequency identifier (RFID), managing returns, shipping, purchasing, orders, inventory control, integrating all departmental information, handling suppliers and warehouses, transportation, proper order fulfillment, and forecasting (“Enterprise 21 ERP Package,” n.d.).
Vendors, Manufacturing Facilities, Wholesalers, and Retailer
Globex vendors must be localized in each area they have a presence.  Vendors, such as Walmart, Target, and Best Buy are retail stores that can best fit the inventory that could be deployed to them.  Wholesalers to consider may include examples such as Costco and Sam’s Club.  Since stores of this nature buy products in bulk, this would be a profitable selection.  These selections may vary in each country that Globex operates, but can be adjusted accordingly by each market and customer preference.  To adhere to our business model, those vendors will need to be able to provide the services Globex needs.  A few vendor services to consider include “…Oracle, SAP, or Manhattan Associates” (Wood, 2016).  Each of these vendors has a proven success record and should be able to assist in managing vendors.  In order to provide equal distribution to our vendors, it would be ideal to set up a manufacturing facility in each country.  These facilities should be big enough to house enough resources for production, but should leave enough room for expansion.  Having a manufacturing plant in each country ensures we can retain a source of goods to be deployed to those vendors who operate in the same area.  This aids in efficient shipping time from the plant to the vendor.
Analysis of Globex Supply Chain
Globex concept of supply chain analysis can be a tool for identifying growth opportunities related to their supply chain.  A supply chain can help a region understand how they are committed to each other.  This understanding will help them make strategic decisions.  Supply chain management uses many tools and techniques.  This can include supply chain mapping, gap analysis, and modeling.  “One of the first steps in supply chain analysis is to understand…” how one tier fits into the overall supply chain and this can be achieved by supply chain mapping (Damicis & Dworetsky, 2015).  “Gap analysis in a supply chain is used to determine where the key supply source it inputs either from within or outside” (Damicis & Dworetsky, 2015).  An example of gap analysis is import-export analysis.  “One potential approach to modeling is Petri net methodology.  This method can illustrate precedence, concurrency, and asynchronous events” (Nierstrasz, 2009).  It can also represent a system graphically to describe and analyze events.  In today’s globally dispatched supply chain, it is becoming an increasingly critical issue to see how perturbation in one section of the supply chain may have a significant detrimental impact in other areas of the supply chain.
Success Characteristics of the Globex Supply Chain
 There are numerous facets of the SCM system that can create inefficiencies for Globex if several characteristics are not taken into consideration.  One characteristic is ensuring data is collected in a centralized database to “…forecast for needs in inventory” (Markim, 2015).  A second characteristic is ensuring there is not too much or too little inventory.  Inventory management information must be accurate and up-to-date.  The SCM system must be flexible to adapt to an ever-changing market to remain competitive and to keep up with the ordering demands of the customers.  The SCM system should be customized to provide assorted products and services to their customers.  In addition, faster shipping processes must be implemented to ensure customer satisfaction, which includes tracking capabilities.  Lastly, the SCM system must remain compliant.
Describe SCM Implementation Modifications for Globex
The supply chain for Globex is going to be cloud-based.  This will allow all of the subsidiaries to access the system at any time.  The system will also be adaptable to the business.  As the business grows and changes, then the system will, too; therefore, the maintenance costs will be low.  Additionally, the system will be completely customizable, yet be user-friendly.  This will allow everyone who has access to it to be able to navigate the system accordingly.  Training all users, including the employees, will be straightforward but effective.  Lastly, the system will be automated with the reporting.  It will send out the desired reporting to the designated teams as much as the business desires; anywhere from once an hour to once a month.
Managing Customer Relationships with a CRM System
To properly manage customer relationships within a customer relationship management (CRM) system at Globex, it should be easy to use so all internal staff members can be trained and it links all data in one centralized location (Schiff, 2014).  For instance, the sales department should have access to the information the marketing and the service department has input into the CRM system to see any feedback, such as complaints and phone calls, “…to build stronger relationships with current and potential customers” (“Introducing ESSE’s New Sales,” 2014). This helps a business manage their customers efficiently and effectively so the data is in real-time for each customer and can be handled appropriately.
Front and Back Office Operations
The front office operations of Globex have inadequate information sharing, which is why it is critical to implement a CRM system to integrate all departments so all internal teams that are in the front lines have the information they need to deal with customers directly.  In addition, the employees have a lack of resources to learn and train on a CRM system, which can be problematic and trickle down to poor customer service.  There needs to be a point of contact and thorough documentation on how to utilize the CRM system to its fullest potential to grow and be successful in today’s market.  The current back office operations of Globex lacks reporting capabilities globally and the information provided is not clear.  With the use of a well-maintained database of customer data and marketing metrics globally, the right information can be provided to the decision-makers to determine where their successes and failures are in order to take immediate action.  Data analytics are the most crucial part of any organization because it narrows down on which departments are exceptional and those departments that need help to improve customer relationships.
Types of Information to Create Value for Customers
The customer data is going to be key to having a successful CRM system.  There are three specific sets of data that will be of value and those are assigning each customer a customer number, each customer an account, and keeping track of the customer’s purchase history.  By assigning each customer a customer number, it allows the CRM system to keep track of the customer’s information by their unique identifier.  Additionally, by assigning the customer an account, this gives the customer the ability to review their account information and keep it current.  Lastly, by keeping track of the customer’s purchase history, we can then learn what items they are fondest of and what items they could care less about.  This also allows the customer to come back, go to their account, and use a purchase again option. Not only does this create value for the customer, but also for the business.
Working Toward a Successful CRM System
A CRM system shows a consumer their needs and wants are attended to and in turn, creates a very successful and lucrative ongoing patron for the business.  CRM is vital in conjuring strong business relationships because through CRM you can study to anticipate the customer’s needs by looking at their previous data and analyzing it for certain trends.  Globex can also predict if the customer’s needs have changed and can offer products to resolve those changes in a positive manner.  The personal approach when using a CRM allows a business to increase its customer retention percentage and its reputation in the business world.  A successful CRM can help increase profits, reduce wasteful resources, and can assist in finding areas of opportunity with new and current clientele.
Evaluate the Need for an ERP System
Globex will require a system that can house many different components of the business where all departments will be able to use, update, and make changes in real-time.  An ERP system is going to take time, resources, and monetary investments to implement.  When considering an ERP, the first question becomes can the company benefit from an ERP.  The initial idea of an ERP is to set up for a company to work for an estimated 10-20 years before a re-engineering is considered.  Another evaluation step that will be required for an ERP system is to look at what the business is doing in terms of requirements.  For example, if Globex was handling multiple tasks such as tracking in progress items, logistics, manufacturing, accounting etc., while acknowledging these requirements, the business process is being constructed.  From there, the process is to select an ERP, getting processes to work with it, and eventually implementation.
ERP Processes, Advantages, and Disadvantages
ERP systems can consist of four main tools such as Business Intelligence, Customer Relationship Management, Supply Chain Management, and e-Business.  Business Intelligence helps the company make decisions based on data.  Supply Chain Management allows Globex to monitor and control the supply chain.  This helps the Globex team schedule and streamline many different processes to run as efficiently as possible.  The Customer Relationship Management or CRM allows the company to adapt to the valuable customers.  This helps with how Globex should connect with their customers and tailor their business plan to reach the maximum amount of customers and profit.  These systems are extremely helpful to the organization as a whole and in the long run, but they do come at a cost.  First, they are expensive and usually have to be implemented in stages in order to maintain reliability and accuracy.  Also, the system needs to be adaptable for future technologies and upgrades.  This would include being able to communicate with all of Globexs’ vendors and business partners.
Business Value of Integrating SCM and CRM with ERP
In the past three decades, many organizations have mission critical information systems which run on mainframe computers and legacy systems.  These legacy applications run business processes with high volume transactions; they could not be interfaced securely with leading-edge business applications.  Enterprise system, which is made up of enterprise resource planning application (ERP), supply chain management (SCM), and customer relationship management (CRM) came into existence to save the situation because they are integrated by their connection to central data.  Turban, Volonino, and Wood (2015) describe the ERP as a software that integrates internal application, external business processes and brings in external business partners.  The integration of SCM and CRM with ERP has many of benefits to organizations.  Some of these include optimization of business processes, access to accurate, reliable and timely information, the ability to share information between all components of the organization, elimination of unnecessary operations and data and cost reduction.  Many large organizations have a multitude of departments with their own applications running all at the same time.  The integration of SCM, CRM, and ERP can bring order to all the separate programs and processes that are functioning.  The integration allows the company to become much more productive and organized than it was prior to the integration.  From a customer service standpoint, having customer data information pulled up with a few clicks and keystrokes is a massive time-saver than having to track down the person or department who has that customer’s information or oversees the customer’s account.  In addition to the increased productivity, integration can also reduce the number of opportunities for the network to be breached by internal defectors by restricting access through a single sign-on and breaches by external parties.  The integration of ERP to business processes can also improve customer’s fulfillment.
SCM Software with Advantages and Disadvantages
Globex has two supply chain management software solutions to consider, which are JDA’s Supply Chain Now and Infor SCM.  The list of criteria to consider for SCM software includes supply chain observation, analytics, monitoring warehouse processes, transportation, procurement, integrating solutions with existing systems, and processing orders.  The overall winner of SCM software depends on the needs of Globex.  For instance, if Globex does not need a customizable supply chain monitoring dashboard to view the overall performance, only seeks the basic needs of monitoring the warehouse, basic functions for transportation from managing the order to delivery, and limited integration with other systems, then JDA Supply Chain Now may be the choice for Globex, which can be major disadvantages for an organization.
On the contrary, the benefits JDA Supply Chain Now beats Infor SCM in include analytics to increase the overall efficiency of Globex, procurement to strategically attain goods or services, and processing orders, such as tracking orders from the point of sale to delivery to those customers.  If Globex seeks to customize their supply chain monitoring to boost performance, provides every single detail regarding warehouse functions, centralized transportation to increase shipping speed in high-volume environments, and easily integrates with all other systems, then Infor SCM may be the choice for Globex since these are greater advantages versus those of JDA Supply Chain Now.  Disadvantages of Infor SCM include lack of analytics, which poses a risk of to the supply chain, there is absolutely no procurement for attaining goods or services, and processing orders provides the basic features so, in this case, JDA Supply Chain Now beats Infor SCM.
CRM Software with Advantages and Disadvantages
We investigated Salesforce CRM and CRM as possible selections.  When we took a look at Salesforce CRM, we did love a few of the many benefits that Salesforce has to offer.  Salesforce can operate on multiple platforms; cloud, desktop, Android, and iOS.  It is also scalable, which is good for growing companies.  There is online and phone support for any questions.  Salesforce CRM is completely customizable and can be adjusted to Globex standards.  Users can switch to its lighting mode, which its intention is to help improve customer relations. Disadvantages include its price, which is $25 a user per month, and the period of adjustment that comes with learning a new system, although that would be the case with any new CRM.
The other CRM researched,, seems to be a good choice for a CRM, as well.’s CRM is more of a hybrid CRM with project management tools installed with it.  It can be deployed over several platforms; cloud, desktop, Android, and iOS.’s approach seems to be from a desktop view, which makes it easier for those who use it to adapt to it quicker due to intuitive nature.  There is online and phone support, as well as training seminars. Compared to Salesforce, the price is considerably lower at $5 a month per user.  There are some possible drawbacks with to consider.  Because of its dedication to intuitive interfaces, there could be a possibility of slight bugs/glitches.  This could become evident in customizing it to Globex’s needs and a lack of compatibility for Cloud File Management Services like Dropbox, Google Drive, etc.  Scalability with could seem problematic, but doable.
ERP Software with Advantages and Disadvantages
There are two ERP software packages that Globex should consider and those are E2 Manufacturing and E2 Shop system.  According to Software Advice (2018), “E2 Manufacturing comes as a fully integrated ERP solution designed for discrete manufacturers of all sizes utilizing make-to-order, make-to-stock, engineer-to-order, assemble-to-order and mixed-mode processes.” Advantages this software includes are whiteboard visual scheduling, work queue dispatching, quoting, customizable key performance indicator (KPI) dashboards, and inventory control (“Software Advice,” 2018).  The disadvantages are the platform and the deployment.  It is only supported on Windows platforms and it is deployed via a computer.  It does not support a cloud deployment.
According to Software Advice (2018), E2 Shop “is a manufacturing solution that offers scheduling, purchasing, shipping, customer management and accounting.”  Some of the key features with this system is it offers quick quotes, complex estimates, generates shipping labels, packaging slips, and the quotes can be generated into orders automatically (“Software Advice,” 2018).  Another advantage of the E2 Shop system is it can be deployed via a computer, as well as the cloud.  On the contrary, it is also only supported on Windows platforms.
Best Packages for Globex Needs and Benefits
Considering Globexs’ needs and size, the systems Globex should consider using are JDA Supply Chain Now, Salesforce, and E2 Shop.  The key reasons why these systems were chosen were to fulfill all of the tasks and duties for Globex.  This also includes technical support and scalability.  If we look at Salesforce as one of the components of Globexs’ system, it may be more expensive compared to other options, however, the monthly cost is considerably small for any business.  Having software like Salesforce and JDA Supply Chain Now allows the business to perform all of the functions that they need with the support and the ability to scale up as time goes on.  Sometimes it is beneficial to have more expensive software with the added support and easier integration due to on-site IT support.  Depending on how informed the on-site IT team is and the budget Globex wants to give to the IT team, this may alter how these factors and decisions change.
One of the benefits of an ERP system is to improve efficiencies.  Globex use of the E2 Shop system will enhance not only working smarter but provide flexibility.  When critical information is needed, the E2 Shop system will make sure Globex has them where and when they are needed.  In addition, it will help consolidate all business operations into a single unit in a manner that will be most useful because they are equipped with reporting dashboards.  E2 software ensures that business functions are put in total control at their fingertips.  One of the major objectives of any company, such as Globex, is to maximize profit or minimize loss; E2 Shop software will help achieve this objective by improving efficiencies and effectiveness. Another benefit that will ensure growth for Globex with the use of E2 software is it can be used for scheduling, purchasing, shipping, and customer management.  For example, the E2 scheduling module will help Globex with different types of views such as top-level view, departmental view, and a work center view.  The easy navigating features of E2 software will help Globex improve cycle time because they are web-based.  For example, Globex will be able to locate their material inventory and finished products effectively and efficiently.  Lastly, Globex will enjoy the E2 software has extra fields that are set aside for every function in case of any new data point necessity.
New Enterprise Security Model
Globex should utilize a new enterprise security model to ensure the safety of their data.  From an organizational standpoint, this includes setting security policies, clarifying asset classification and controls, compliance, personnel security, and business continuity management.  Examples of organizational security include setting policies to protect all hardware, software, information, employees, information integrity, ensuring regulations and standards are followed, and ensuring the availability of services during a disruption.  Technical aspects include system development, maintenance, communications, operational management, and access controls for all equipment, such as systems, network devices, and databases.  Technical security controls include requiring employees to use passwords, badges or fingerprints to gain access to the data centers, using anti-virus software, and only permitting employees the access to information required to perform their job (Olzak, 2018).  Lastly, the physical aspects include physical and environmental security, such as disaster recovery preparedness in the event of a fire, flood, or loss of data due to theft.
Potential Risks to Customers and Stakeholders
The potential risk to customers is their loss of data, whether by a breach by hacker attacks or through finding vulnerabilities in the system.  Customer data can be valuable to unauthorized individuals who view or sell it to other interested parties.  Loss of data could mean severe penalties in terms of revenue loss, company reputation, and overall perception of the company with the public.  There is always the risk the company may not recover from a debacle. Stakeholders may see reduced dividends and options if there ever was a breach.  Due to their investment in the company, they would see a loss from the financial side.  Loss of data or any type of issue that may occur with the company will lead to a loss, similar to a negative impact on customer perception.  Additionally, the confidence of the stakeholders may be hindered and cause concern to propose a new direction.
Overcoming Risks
Customers and shareholders are prone to many risks, which are measured by likelihood and impact.  To thoroughly deal with risk with respect to impact, risk needs to be assessed to determine which combination of risk mitigation strategies to use.  These strategies could be one of a combination of acceptance, avoidance, or sharing.  To overcome the risk of data breach internally or externally, there should be proper encryption of data in motion or data at rest.  There should be proper access controls to protect proprietary information.  Access should be granted based on the need to know basis.  There should be appropriate logical control like access provisioning, modifications, and transfers, especially privilege access users.  Authentication could be in the form of two-factor authentication, Authorization and Accounting (AAA) using protocols like remote authentication Dial-in user services (Radius), or Terminal access control services (TACACS).  To overcome risks arising from the network, access point security should be provided to avoid the rogue access point.  There should also be regular software updates.  Network security devices such as firewall, intrusion detection system (IDS), and intrusion protection system (IPS) will need to be in place and enhanced.  For social engineering attacks, such as phishing, there should be regular awareness staff training.
Internal and External Risks
All businesses, including Globex, are at risk of attack, error, and unforeseen events. Risks can come from internal issues such as employees and equipment and external issues like other businesses, the economy, and mother nature.  Internally employees are the biggest threat from two angles.  First is accidental errors and the lack of knowledge of the employees.  Secondly, includes the employees purposely taking actions to hurt the business.  Technology-wise, Globex can run into a few snags because of equipment and connectivity.  One element that Globex cannot manage is weather and unexpected disasters.  Mother nature can cause outages, delays, and sometimes complete loss.  The most unpredictable is the economy and other business relationships.  Globex can forecast the future, however, when there are many moving parts, such as doing business with other companies, we cannot stop all setbacks or attacks.
Preventative Measures to Stop Hackers
Globex needs to take preventative measures when it comes to stopping hackers.  There are many different ways that hackers can take the information they desire and/or cause disruptions within the company’s IT systems, so it is important the company has some key preventative measures put into place.  The first would be to make sure all doors to the building are secure by a badging system.  This would require each employee to have a badge they would wave in front of the device, which would either unlock the door or not unlock the door.  If a hacker were to try to come through one of the entrances, they would not be able to without a badge.  Additionally, security cameras should be put in place at each door.  This will allow security to verify the person who is badging in matches the picture on the badge.
Another preventative measure to stop hackers would be to incorporate a second authentication device into every system trying to access the corporate network.  The first authentication device would be using passwords on the computers.  The password would have to follow strict guidelines and be changed every 90 days, but after the access to the computer is given, an RSA token should be generated to allow access to the network.  To obtain an RSA token, the employee would have to log into RSA with a SecurID password and a seven-digit number code.  After the information is given to RSA, then RSA will provide a nine-digit authentication token.  The catch is, RSA will provide a token, whether the information is accurate or inaccurate.  When an invalid token is entered into the authentication device, then IT security would be notified.  It will automatically report the system attempting to access the network, as well as the timestamp and date.
Globex has numerous challenges to overcome, which includes automating processes, indistinct global reporting, poor decision-making, lack of employee training, and little to no growth.  Globex must consider utilizing an ERP system to automate these processes so information is sharable with all departments in real-time.  Certain employees at Globex can be in charge of providing in-depth training to the employees, e.g. supervisors, managers, and/or an ERP vendor, which should include current documentation.  For management, ERP provides better decision-making through business intelligence dashboards to get an overall view internal and external to Globex.  In addition, an ERP system includes SCM and CRM.  SCM will allow Globex to connection their suppliers, authenticate their inventory, look at their global competition, and build greater customer gratification.  SCM minimizes costs, the quality and amount of inventory, and earlier delivery.  A CRM system will allow Globex to retain a deeper connection with their current customers and businesses and, in turn, build a stronger brand to meet the global market needs and promote growth.  Depending on the metrics Globex decides on, essentially the company can filter for online information from social media and/or company website searches to determine who is looking for certain products or services to compete for new customer business.  A CRM analyzes customer data, e.g. current and past purchases, the products or services bought, and the amount spent.  It is imperative for Globex to use an ERP, SCM, and CRM to remain competitive and overcome its current challenges.  Granted, no Internet-based system that is available 24x7x365 is fallible to security issues, but Globex should create a security plan in the event a security breach does occur.  There a certain security measures presented to assist Globex in overcoming many of these risks.  In addition, we have presented numerous software options, vendors, retailers, manufacturers, and wholesalers for Globex to consider moving forward to greater success.
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